Why Amazon’s Just Walk Out Retail Experience Feels Creepy

I have a secret. Recently was in a convenience store and picked up a few items and… I just walked out. I didn’t check out, stop at a counter or talk to anyone. I just left. It is not what you think. I wasn’t breaking the rules, but the secret is I still feel creeped out by the … Continue reading Why Amazon’s Just Walk Out Retail Experience Feels Creepy

Google Has an Eye on You: Is that Ok?

Everywhere I go, I am being followed. You probably are too and I am not sure how I feel about it.  Back in 2009 Google had this idea, a convenient tool really, that would allow people to share their location with others. Novel and useful they thought. No more nagging, “when will you be home?” or “where are … Continue reading Google Has an Eye on You: Is that Ok?

The Incredible Odds: Why AI can Never Pick the Perfect Bracket

Spoiler alert:  If you filled out a NCAA Basketball bracket it is busted.  So is mine.  A few years ago, Google’s Alpha Go and its AI machine learning protégé Alpha Go Zero did something incredible.  They won a complicated game called Go against a world champion in a tournament.  It was another milestone for the … Continue reading The Incredible Odds: Why AI can Never Pick the Perfect Bracket

AI is Actually Keeping Us Apart: Thankfully the Olympic Games are Here

Sometimes there is nothing better than a shared moment. The Olympic games are a cultural event and one that often brings us together – at least in conversation of the previous day’s highlights. However, events like the Olympics are increasingly rare as a bonding experience and we can only wonder if AI is to blame.  Streaming video … Continue reading AI is Actually Keeping Us Apart: Thankfully the Olympic Games are Here

No Matter How You Say ‘Data’ It’s All Important: The Rare Case of Customer Satisfaction Surveys

Quick, use the word ‘data’ in a sentence. Do you say ‘DAY – TUH’ or ‘DA -DA’? Don’t worry there is not a right way to pronounce it and how you do might be more about where you grew up than anything else. No matter how you say ‘data’ most of us can agree it is a pretty … Continue reading No Matter How You Say ‘Data’ It’s All Important: The Rare Case of Customer Satisfaction Surveys

When AI is Scary Good? How our Customer Experience is Guided by Data

Man covering his eyes while watching TV. It is Halloween season and how can we not think about scary things.  We are bombarded with images of the festive day nearly everywhere and although it is way at the end of October, it feels like I have seen advertisements and spooky grocery store cut-outs since the … Continue reading When AI is Scary Good? How our Customer Experience is Guided by Data

When Privacy Has Gone Too Far: A Lost iPhone and Pandemic Implications

I found a phone. That in itself is not too unusual, millions of phones are lost every year. What is unusual is due to privacy, the difficulty I am having in trying to return it to its owner. Privacy has its pluses and minus and is a growing topic amidst the analytics revolution. How much data is too much … Continue reading When Privacy Has Gone Too Far: A Lost iPhone and Pandemic Implications

Analytics and Robots in a Post Pandemic World

I write a lot about the Analytics Revolution (aka 4th industrial revolution), the proliferation of data and how skilful data scientists can distill information into better recommendations and decisions that will not only propel companies but also improve our everyday lives. The Analytics Revolution is as powerful as the industrial revolution in terms of how … Continue reading Analytics and Robots in a Post Pandemic World

Quick, Hand me your Phone: Digital Tracing During the Pandemic

I am not a health care provider, but I did marry one. It has always made me interested in the intersection of analytics and healthcare amid the analytics revolution and more so during the pandemic. How would you feel handing over your (unlocked) phone to a complete stranger? Would it make you uncomfortable to know your phone knows everywhere … Continue reading Quick, Hand me your Phone: Digital Tracing During the Pandemic