When AI is Scary Good? How our Customer Experience is Guided by Data

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Man covering his eyes while watching TV. It is Halloween season and how can we not think about scary things.  We are bombarded with images of the festive day nearly everywhere and although it is way at the end of October, it feels like I have seen advertisements and spooky grocery store cut-outs since the … Continue reading When AI is Scary Good? How our Customer Experience is Guided by Data

When Privacy Has Gone Too Far: A Lost iPhone and Pandemic Implications

I found a phone. That in itself is not too unusual, millions of phones are lost every year. What is unusual is due to privacy, the difficulty I am having in trying to return it to its owner. Privacy has its pluses and minus and is a growing topic amidst the analytics revolution. How much data is too much … Continue reading When Privacy Has Gone Too Far: A Lost iPhone and Pandemic Implications

Analytics and Robots in a Post Pandemic World

I write a lot about the Analytics Revolution (aka 4th industrial revolution), the proliferation of data and how skilful data scientists can distill information into better recommendations and decisions that will not only propel companies but also improve our everyday lives. The Analytics Revolution is as powerful as the industrial revolution in terms of how … Continue reading Analytics and Robots in a Post Pandemic World

Quick, Hand me your Phone: Digital Tracing During the Pandemic

I am not a health care provider, but I did marry one. It has always made me interested in the intersection of analytics and healthcare amid the analytics revolution and more so during the pandemic. How would you feel handing over your (unlocked) phone to a complete stranger? Would it make you uncomfortable to know your phone knows everywhere … Continue reading Quick, Hand me your Phone: Digital Tracing During the Pandemic

COVID-19 Fuels Analytics Revolution – 6 Predictions and Why Businesses Need Analytics More Than Ever

When a revolution faces a storm as disruptive as the COVID-19 pandemic it is inevitable permanent changes will be shaping how we do things, driving the need for business analytics in everything from the classroom to the workplace. Of course, we won’t know exactly what impacts those changes will bring or how they will echo … Continue reading COVID-19 Fuels Analytics Revolution – 6 Predictions and Why Businesses Need Analytics More Than Ever

King of the North and the Bruins: The Sport of Analytics

What a wonderful week (June 10 2019) in sports and more importantly sports analytics. The Toronto Raptors basketball team which recently have been branding themselves as the ‘North’ were victorious in winning their first-ever NBA championship. Meanwhile in a game played a day earlier the St Louis Blues also won their first-ever NHL Stanley Cup … Continue reading King of the North and the Bruins: The Sport of Analytics

Staying on Course in the Analytics Revolution: How Lessons from Sailing Can Make Business Metrics Better

I have journeyed on a boat and consider myself a sailor and I am always impressed at the data around me onboard and how it serves as a good example of applying predictive analytics to your business metrics.  They are both real-time and actionable and use analytics to provide a forward-looking view of where you … Continue reading Staying on Course in the Analytics Revolution: How Lessons from Sailing Can Make Business Metrics Better

Analytics Revolution and Democratization of Data

Transformation. Disruption.  George Washington and Thomas Jefferson ushered in the ‘self-evident truths’ of how a country could be run by the people.  James Watt sparked the Industrial Revolution transforming manufacturing with his invention of the steam engine.  The world was never the same after these events, and neither will it be following the analytics revolution … Continue reading Analytics Revolution and Democratization of Data