My experience with an AI chatbot while canceling a subscription raised concerns about the ethics of AI pricing strategies. Initially offered a discount, the author discovered significant price reductions through persistent questioning, suggesting a lack of transparency and honesty in AI interactions. The situation emphasizes the need for ethical AI practices in customer service.
Quick, use the word ‘data’ in a sentence. Do you say ‘DAY – TUH’ or ‘DA -DA’? Don’t worry there is not a right way to pronounce it and how you do might be more about where you grew up than anything else. No matter how you say ‘data’ most of us can agree it is a pretty … Continue reading No Matter How You Say ‘Data’ It’s All Important: The Rare Case of Customer Satisfaction Surveys
Man covering his eyes while watching TV. It is Halloween season and how can we not think about scary things. We are bombarded with images of the festive day nearly everywhere and although it is way at the end of October, it feels like I have seen advertisements and spooky grocery store cut-outs since the … Continue reading When AI is Scary Good? How our Customer Experience is Guided by Data
